Returns And Cancellations
No Hassle, 30-Day Returns on All In-Stock Items
With our hassle-free return policy, if you’re not completely satisfied with your order of any stocked items that we carry, just let us know within 30 days. (All items returned must be approved first, in original packaging and be able to sell to another customer, customer must always pay for all return shipping cost).
No Returns, On All Made To Order Items
No returns are available for any made to order items, this includes most of the items on the website. Because they are being built to you specification once the purchase order is placed the order can be canceled but will require a 25% to 45% fee depending on how far the manufacturer has proceeded with your order. Once the item or items ship from the manufacturer you cannot cancel the order.
If you buy the (Collins or Jeffco) brand
Warranties follow as
10 YEARS: The B Series Barber Chairs are guaranteed for 100,000 Haircuts or 10 years from the date of purchase. The 10 Year warranty covers the hydraulic base, gas cylinder, and mechanical components; upholstery and the remainder of chair is covered for 3 years.
7.5 YEARS: All USA-made foot-operated hydraulic bases are guaranteed for seven and one-half years from the date of purchase.
5 YEARS: Collins Comfort Zone anti-fatigue mats, Collins ABS Shampoo Bowls, K Hydraulic base, SolAir dryer motors and hoods, and chair back reclining mechanisms are guaranteed for five years from the date of purchase.
3 YEARS: BKB Electric Base, molded urethane arms, and cabinet drawer-slides are guaranteed for three years from the date of purchase.
2 YEARS: Jeffco Apollo dryer motors and hoods and all Collins-Jeffco faucets are guaranteed for two years from the date of purchase.
1 YEAR: All remaining components, unless noted otherwise, are guaranteed for a period of one year from the date of purchase.
This guarantee applies only to the original purchaser and all claims must be made through the authorized Collins distributor from whom the equipment was purchased.
These warranties cover replacement-repair parts, not labor, and shipping of the replacement-repair parts within the contiguous U.S. These warranties do not cover normal wear and tear or damage caused by water or fire, staining, fading, or discoloration of fabrics, laminates, or finishes, or where there is evidence of tampering, mishandling, abuse, or misuse of the equipment.
If you have any other questions please